Recent Ada Outages and Issues
- May 72024
Lasted 23 minutes
The team has identified an issue which is causing degraded performance in our Declarative bots' matching performance. Affected clients will see degraded performance in their bot's ability to match some chatter questions to answers. A fix is currently being implemented. - May 22024
Lasted 25 minutes
Issue: One of our partners has reported an issue with their services. We are seeing some errors in our logs for integrations related with their services. Impact: integrations related to the partner's services may see degraded performance. Examples of these are Social Channels (Facebook, Whatsapp, etc.) and live agent escalation (eg. Zendesk Chat). For more details see here (https://status.zendesk.com/) - Apr 292024
Lasted about 2 hours
We are observing a delay/failure in data loading in the analytics page, and we are actively working on identifying the root cause and resolving the issue. - Apr 192024
Lasted about 1 hour
Clients using our Generative Answers feature are seeing degraded performance in the answer generation rate. This means that chatters interacting with generative bots may be occasionally escalated to an agent when they should receive a generated answer. Impact: some chatters interacting with Generative bots. We’re still investigating the full impact of the issue. We'll provide an update every hour.
StatusTicker has been monitoring Ada since August 2022.
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About Ada Monitoring
StatusTicker monitors the status of Ada and all other cloud services. We show you the current status of Ada and all other services. We also show you the most recent Ada outage history.
About Ada
ADA is a website that offers a variety of services, including web development, web design, and branding. They specialize in creating accessible and user-friendly websites for businesses and organizations.
Recent Ada Outage and Status History
May 2024
April 2024
March 2024
- Alert
- Warning
- Info / Maintenance
Ada Components
StatusTicker monitors the following components of Ada:
- APIs
- Ada Dashboard
- Ada Voice
- Ada Web Chat
- Agent Handoffs
- Bot Answers - Declarative
- Bot Answers - Generative
- Social Channels
Frequently Asked Questions
No, Ada is not having an outage right now. The Ada status here can help you determine if there is a global outage and Ada is down for everyone or it is just you that is experiencing problems.
The last outage for Ada was on April 4, 2024 and lasted for 15 minutes.
Yes, you can! Sign up for free to receive alerts when Ada goes down. You can also monitor Ada status from your dashboard.
If Ada is up but you can’t access the page, try one of the below solutions:
- Check the Ada website for more information
- Check the Ada official status page for updates
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