Recent Clearhaus Outages and Issues
- Oct 312024
Lasted 8 days
Due to a service provider we are experiencing degraded performance in the Merchant API. This does not affect our ability to process transactions. - Sep 122024
Lasted about 7 hours
Since 2024-09-12T03.39Z we have observed connectivity issues towards an upstream provider. We have reached out and are investigating with the provider. - Aug 302024
Lasted 3 days
Some captures and refunds for card numbers starting with 457153 and tokens that are generated from such card numbers failed clearing this night even though Clearhaus accepted the transactions. There are two consequences for such impacted captures and refunds: 1. They do not yet appear on cardholders’ bank accounts; this is especially unfortunate for refunds. 2. They are not yet being settled on merchants’ accounts; this is especially unfortunate for captures. No action from you is required or recommended; this incident is for your information. Please notice that authorizations on both impacted cards and tokens appear to be functioning normally. Though, 3-D Secure authentications are also impacted. Transactions on any other card are not impacted! Visa has acknowledged the issue and is working with the bank that issues these cards and tokens to ensure that clearings can again go through. We await further updates from Visa and also await the issuer to resolve the problem and do expect these clearings to eventually go through. We will keep you updated whenever there is news to share. We intend to update you no later than 2024-09-03T12:00Z. - Aug 22024
Lasted about 2 hours
At 2024-08-02T05:59Z we started noticing consistent failures in communication with Visa for both credit and debit transactions; neither Mastercard nor other Visa transaction types (e.g. authorizations and captures) are impacted. Visa has announced a service disruption, and we will keep you updated as we get information to share from Visa.
StatusTicker has been monitoring Clearhaus since August 2018.
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About Clearhaus Monitoring
StatusTicker monitors the status of Clearhaus and all other cloud services. We show you the current status of Clearhaus and all other services. We also show you the most recent Clearhaus outage history.
About Clearhaus
Clearhaus is a payment processor that allows businesses to accept a variety of payment methods, including credit and debit cards, online payments, and mobile payments, all through a single platform. Their services include fraud protection, advanced reporting, and customizable payment solutions for businesses of all sizes.
Recent Clearhaus Outage and Status History
December 2024
November 2024
October 2024
- Alert
- Warning
- Info / Maintenance
Clearhaus Components
StatusTicker monitors the following components of Clearhaus:
- Back Office Authentication
- Clearhaus (clearhaus.com)
- Databases
- Gateway API (gateway.clearhaus.com)
- Gateway API Test (gateway.test.clearhaus.com)
- Infrastructure
- Merchant API
- My Clearhaus (my.clearhaus.com)
- Payment Processing APIs
- Production (merchant.clearhaus.com)
- Sandbox (merchant.test.clearhaus.com)
- Websites
Frequently Asked Questions
No, Clearhaus is not having an outage right now. The Clearhaus status here can help you determine if there is a global outage and Clearhaus is down for everyone or it is just you that is experiencing problems.
The last outage for Clearhaus was on September 12, 2024 and lasted for about 7 hours.
Yes, you can! Sign up for free to receive alerts when Clearhaus goes down. You can also monitor Clearhaus status from your dashboard.
If Clearhaus is up but you can’t access the page, try one of the below solutions:
- Check the @clearhausstatus Twitter account for updates
- Check the Clearhaus website for more information
- Check the Clearhaus official status page for updates
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