Is Clearhaus down?

Clearhaus current status is clear.

Last checked

Recent Clearhaus Outages and Issues

  • Apr 252024
    We are currently seeing an increase in declined Visa Authorizations and are currently investigating.
  • Jan 122024
    Since 2024-01-08 references have been missing on some captures, refunds and voids in the Merchant API and on my.clearhaus.com. We apologize for the inconvenience and are doing our best to quickly bring them back. Transaction processing is not affected.
  • Oct 132023
    Some attempts at creating a subsequent-in-series Visa authorization referencing a previous authorization created after 2023-10-13T09:49:16Z are currently failing.
  • Aug 182023
    Mastercard clearings missing

    Lasted about 1 month

    We are investigating an issue on Mastercard transactions for the period between 2023-08-09T19:00Z and 2023-08-10T19:00Z. Only captures, refunds and credits are impacted whereas neither authorizations nor voids are impacted. Transactions appear successful in Clearhaus’ systems — also with respect to bookkeeping and payouts to merchants. There is no impact from a merchant’s perspective; only via clearing transactions not being effectuated on their cardholders’ accounts. Our investigation so far confirms that: - A majority of captures from 2023-08-10T09:00Z to 2023-08-10T14:00Z are impacted. - A majority of refunds from 2023-08-09T19:00Z to 2023-08-10T14:00Z are impacted. - All captures and refunds from 2023-08-10T14:00Z to 2023-08-10T19:00Z are impacted. - All credits from 2023-08-09T19:00Z to 2023-08-10T19:00Z are impacted. It is greatly important to note that this update is solely for informational purposes, as no action is required from any other party than Clearhaus and our upstream provider. We have identified the impacted transactions and are working with our upstream provider and Mastercard on a resolution. Since transactions appear successful in Clearhaus systems, we expect to be able to resolve the issue without your involvement. If you need to do anything, we will reach out directly.

StatusTicker has been monitoring Clearhaus since August 2018.

Sign in to view the full Clearhaus incident history

About Clearhaus Monitoring

StatusTicker monitors the status of Clearhaus and all other cloud services. We show you the current status of Clearhaus and all other services. We also show you the most recent Clearhaus outage history.

About Clearhaus

Clearhaus is a payment processor that allows businesses to accept a variety of payment methods, including credit and debit cards, online payments, and mobile payments, all through a single platform. Their services include fraud protection, advanced reporting, and customizable payment solutions for businesses of all sizes.

Recent Clearhaus Outage and Status History

May 2024

April 2024

March 2024

  • Alert
  • Warning
  • Info / Maintenance

Clearhaus Components

StatusTicker monitors the following components of Clearhaus:

  • Back Office Authentication
  • Clearhaus (clearhaus.com)
  • Databases
  • Gateway API (gateway.clearhaus.com)
  • Gateway API Test (gateway.test.clearhaus.com)
  • Infrastructure
  • Merchant API
  • My Clearhaus (my.clearhaus.com)
  • Payment Processing APIs
  • Production (merchant.clearhaus.com)
  • Sandbox (merchant.test.clearhaus.com)
  • Websites

Frequently Asked Questions

No, Clearhaus is not having an outage right now. The Clearhaus status here can help you determine if there is a global outage and Clearhaus is down for everyone or it is just you that is experiencing problems.

The last outage for Clearhaus was on April 25, 2024 and lasted for about 1 hour.

Yes, you can! Sign up for free to receive alerts when Clearhaus goes down. You can also monitor Clearhaus status from your dashboard.

If Clearhaus is up but you can’t access the page, try one of the below solutions:

StatusTicker is your go-to platform for consolidating status updates. Our service seamlessly gathers information from various cloud services, allowing you to monitor the pulse of crucial components affecting your business.

You take total control by configuring notifications through channels like Slack, Teams, PagerDuty, and more. And you'll be fully informed about issues or scheduled maintenance for the services you're monitoring. Sign up for free today.