Is Genesys Cloud down?

Genesys Cloud current status is clear.

Last checked

Recent Genesys Cloud Outages and Issues

  • May 62024
    Teams are investigating an issue impacting Realtime Analytics. Customers may see delays in conversation detail records. Teams have taken mitigation steps to slow the analytics consumer delay but users may see delayed events until backlog is processed. Next update in thirty minutes or sooner as information becomes available.
  • Apr 292024
    Errors affecting transcription services have been identified in the US West and US East regions. Users may be experiencing slow responses or failures. The teams are investigating at this time. Next update top of the hour.
  • Apr 192024
    Teams have identified an issue that is causing delays in some real time data. This issue is causing missing interactions in the interactions view and delayed agent status changes. Teams are working to implement mitigation steps. Next update 10:15 Eastern.
  • Feb 42024
    Teams are investigating an issue in the Agent UI where the scrollbar is not working during wrap up. This could result in agents being unable to select/handle the interaction properly. Next update 18:45.

StatusTicker has been monitoring Genesys Cloud since August 2020.

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About Genesys Cloud Monitoring

StatusTicker monitors the status of Genesys Cloud and all other cloud services. We show you the current status of Genesys Cloud and all other services. We also show you the most recent Genesys Cloud outage history.

About Genesys Cloud

MyPureCloud is a cloud-based customer experience solution that helps businesses to streamline their customer interactions through a unified platform. It offers features such as call center management, automated workflows, real-time reporting, and more to improve customer satisfaction and optimize business operations.

Recent Genesys Cloud Outage and Status History

May 2024

April 2024

March 2024

  • Alert
  • Warning
  • Info / Maintenance

Genesys Cloud Components

StatusTicker monitors the following components of Genesys Cloud:

  • ACD Routing
  • Chat
  • Co-Browse
  • Data Sync Integrations
  • Directory
  • Documents
  • Email
  • Fax
  • GenesysCloud Soft Phone
  • IVR
  • Inbound Calls
  • Login
  • Outbound Calls
  • Platform
  • Quality Management
  • Recording
  • Reporting
  • Screen Share
  • Scripts
  • Social
  • Video
  • Voicemail
  • Workforce Optimization

Frequently Asked Questions

No, Genesys Cloud is not having an outage right now. The Genesys Cloud status here can help you determine if there is a global outage and Genesys Cloud is down for everyone or it is just you that is experiencing problems.

The last outage for Genesys Cloud was on December 5, 2023 and lasted for 43 minutes.

Yes, you can! Sign up for free to receive alerts when Genesys Cloud goes down. You can also monitor Genesys Cloud status from your dashboard.

If Genesys Cloud is up but you can’t access the page, try one of the below solutions:

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