Recent Gorgias Outages and Issues
- Nov 142024
Lasted about 7 hours
Our monitoring has detected high CPU usage on one of our PostgreSQL databases within the europe-west3-86c1 cluster. This may impact database performance and cause delays in processing requests. Our team is actively investigating and working to resolve the issue to restore optimal performance. We appreciate your patience and will provide updates as we make progress. - Nov 12024
Lasted 13 minutes
We are currently investigating this issue. - Oct 292024
Lasted 38 minutes
We are currently investigating an issue with our Outlook and Gmail integrations. - Oct 252024
Lasted about 3 hours
We identified an issue with the Shopify default shipping address matching feature. The feature allows the integration to match the orders to a customer based on the default shipping address phone number. The feature is disabled by default, so only the users that manually enabled the feature might encounter this problem. The issue may lead to some orders or order updates not being synced in the Shopify widget. Currently we are working on a fix for this issue. We'll provide an update in the next 2 hours.
StatusTicker has been monitoring Gorgias since September 2020.
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About Gorgias Monitoring
StatusTicker monitors the status of Gorgias and all other cloud services. We show you the current status of Gorgias and all other services. We also show you the most recent Gorgias outage history.
About Gorgias
Gorgias is a customer service platform that helps businesses seamlessly manage customer interactions across multiple channels, including email, chat, social media, and phone. This cloud-based solution offers automation, integrations, and customization tools to improve efficiency and deliver a personalized customer experience.
Recent Gorgias Outage and Status History
November 2024
October 2024
September 2024
- Alert
- Warning
- Info / Maintenance
Gorgias Components
StatusTicker monitors the following components of Gorgias:
- Help Center
- Helpdesk
- Helpdesk Clusters
- Helpdesk Integrations
- Infrastructure & Cloud
- Website
Frequently Asked Questions
Yes, Gorgias is having an outage right now. The Gorgias status here can help you determine if there is a global outage and Gorgias is down for everyone or it is just you that is experiencing problems.
The last outage for Gorgias was on November 14, 2024 and lasted for about 7 hours.
Yes, you can! Sign up for free to receive alerts when Gorgias goes down. You can also monitor Gorgias status from your dashboard.
If Gorgias is up but you can’t access the page, try one of the below solutions:
- Check the @gorgiasops Twitter account for updates
- Check the Gorgias website for more information
- Check the Gorgias official status page for updates
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You take total control by configuring notifications through channels like Slack, Teams, PagerDuty, and more. And you'll be fully informed about issues or scheduled maintenance for the services you're monitoring. Sign up for free today.