Is HelpScout down?
HelpScout current status is clear.
Last checked
Recent HelpScout Outages and Issues
- Apr 252024
Lasted 10 minutes
We're looking into reports of slow page loads across Help Scout and Docs sites. We'll update here when we have more information. - Apr 242024
Lasted 27 minutes
We're looking into reports of slow loading across the app. Features like Search and folders may be slow to load. This should impact fewer than 10% of customers. We'll update here when we have more information. - Apr 222024
Lasted 15 minutes
We're looking into reports of slow page loads across the app along with Docs sites availability. We'll update here when we have more information. - Apr 192024
Lasted about 2 hours
We're looking into reports of slow page loads across the app. We'll update here when we have more information.
StatusTicker has been monitoring HelpScout since August 2020.
Sign in to view the full HelpScout incident history
About HelpScout Monitoring
StatusTicker monitors the status of HelpScout and all other cloud services. We show you the current status of HelpScout and all other services. We also show you the most recent HelpScout outage history.
About HelpScout
Help Scout is a help desk software that streamlines customer support by organizing incoming requests, managing customer conversations, and providing a collaborative platform for teams to work together efficiently. Its features include customer self-service tools, customizable workflows, and integration with popular business applications.
Recent HelpScout Outage and Status History
May 2024
April 2024
March 2024
- Alert
- Warning
- Info / Maintenance
HelpScout Components
StatusTicker monitors the following components of HelpScout:
- Beacon
- Docs Sites
- Email Processing
- Mailbox counts, folders, reports, search results
- Marketing Site
- Mobile Apps
- Public APIs
- Web App
Frequently Asked Questions
No, HelpScout is not having an outage right now. The HelpScout status here can help you determine if there is a global outage and HelpScout is down for everyone or it is just you that is experiencing problems.
The last outage for HelpScout was on April 3, 2024 and lasted for 4 minutes.
Yes, you can! Sign up for free to receive alerts when HelpScout goes down. You can also monitor HelpScout status from your dashboard.
If HelpScout is up but you can’t access the page, try one of the below solutions:
- Check the @helpscout Twitter account for updates
- Check the HelpScout website for more information
- Check the HelpScout official status page for updates
StatusTicker is your go-to platform for consolidating status updates. Our service seamlessly gathers information from various cloud services, allowing you to monitor the pulse of crucial components affecting your business.
You take total control by configuring notifications through channels like Slack, Teams, PagerDuty, and more. And you'll be fully informed about issues or scheduled maintenance for the services you're monitoring. Sign up for free today.