Is Jumio down?

Jumio current status is clear.

Last checked

Recent Jumio Outages and Issues

  • Feb 72024
    We have identified an issue with our Identity Verification in all data centers where currently no liveness images are returned in our Retrieval API. Please note that this is not impacting the user journey or liveness decision. Transactions can be completed as usual. We know this is customer impacting so we are working on it urgently. The issue started during this time: 2024-02-07 10:30 AM UTC If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
  • Dec 152023
    We are investigating a problem related to the extraction of Arabic and Greek languages from ID documents. While ID document processing is ongoing, extraction for these languages is currently not functioning. Our engineering team is actively working to resolve the issue. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
  • Nov 162023
    We are continuing to work towards complete restoration of service. Customers may still experience intermittent errors when using our Retrieval API at this time.
  • Nov 162023
    We have identified an instability in our US Data Center, which may lead to issues for Web and SDK users to finish their user journey. We know this is customer impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].

StatusTicker has been monitoring Jumio since October 2021.

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About Jumio Monitoring

StatusTicker monitors the status of Jumio and all other cloud services. We show you the current status of Jumio and all other services. We also show you the most recent Jumio outage history.

About Jumio

Jumio provides digital identity verification solutions, utilizing technologies like face-based biometrics and artificial intelligence to deliver secure and efficient identity proofing, fraud prevention, and compliance. Their services also help businesses streamline and enhance their customer experiences and engagements.

Recent Jumio Outage and Status History

May 2024

April 2024

March 2024

  • Alert
  • Warning
  • Info / Maintenance

Jumio Components

StatusTicker monitors the following components of Jumio:

  • Authentication
  • Authentication
  • Authentication
  • Customer Portal
  • Customer Portal
  • Customer Portal
  • Document Verification
  • Document Verification
  • Document Verification
  • Document Verification Processing
  • Document Verification Processing
  • Document Verification Processing
  • EU data center
  • Fastfill API
  • Fastfill API
  • Fastfill API
  • Identity Verification Callback
  • Identity Verification Callback
  • Identity Verification Processing
  • Identity Verification Processing
  • Identity Verification Processing
  • Identity Verification Retrieval API
  • Identity Verification Retrieval API
  • Identity Verification Retrieval API
  • Identity Verification SDK
  • Identity Verification SDK
  • Identity Verification SDK
  • Identity Verification Web
  • Identity Verification Web
  • Identity Verification Web
  • KYX Processing
  • KYX Processing
  • KYX Processing
  • KYX Unified Portal
  • KYX Unified Portal
  • KYX Unified Portal
  • Netverify Callback
  • SGP data center
  • Screening Service
  • Screening Service
  • Screening Service
  • US data center
  • performNetverify API
  • performNetverify API
  • performNetverify API

Frequently Asked Questions

No, Jumio is not having an outage right now. The Jumio status here can help you determine if there is a global outage and Jumio is down for everyone or it is just you that is experiencing problems.

The last outage for Jumio was on November 16, 2023 and lasted for about 4 hours.

Yes, you can! Sign up for free to receive alerts when Jumio goes down. You can also monitor Jumio status from your dashboard.

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