Is Smile.io down?

Smile.io current status is clear.

Last checked

Recent Smile.io Outages and Issues

  • Sep 242024
    We are currently investigating an issue related to errors connecting to BigCommerce and Shopify POS. No data will be lost as part of this investigation. Thank you for your patience as we work to resolve this issue.
  • Sep 192024
    Smile is currently unavailable on the Shopify app store. We are implementing a fix for a technical issue causing this and estimate we should be able to become available soon. At present we recommend that users do not uninstall the application while we work to resolve this issue. No customer facing components (i.e. earning and redeeming points) are impacted by this issue, and no customer data will be lost as a result. Thank you for your patience.
  • Mar 182024
    Degraded database performance

    Lasted about 11 hours

    We are currently investigating an issue impacting our database that is resulting in degraded application performance. We have identified the root cause of this issue and are currently working to implement a solution. Thank you for your patience as our team works to resolve this issue.
  • Mar 82024
    Order processing delays

    Lasted about 10 hours

    We are currently experiencing delays processing order data due to an issue our team has identified. This means that it might take more time than usual for points to be awarded correctly. Our Engineering team are actively investigating this issue, and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue.

StatusTicker has been monitoring Smile.io since August 2018.

Sign in to view the full Smile.io incident history

About Smile.io Monitoring

StatusTicker monitors the status of Smile.io and all other cloud services. We show you the current status of Smile.io and all other services. We also show you the most recent Smile.io outage history.

About Smile.io

Smile.io is a customer loyalty and rewards platform that businesses can integrate into their website or app. It allows companies to create and manage customizable loyalty programs to engage and retain customers.

Recent Smile.io Outage and Status History

December 2024

November 2024

October 2024

  • Alert
  • Warning
  • Info / Maintenance

Smile.io Components

StatusTicker monitors the following components of Smile.io:

  • BigCommerce API
  • BigCommerce Webhooks
  • Customer Emails
  • DNS
  • Servers
  • Shopify API & Mobile
  • Smile Blog
  • Smile Customer Experience
  • Smile Merchant Experience
  • Smile Partner Dashboard

Frequently Asked Questions

No, Smile.io is not having an outage right now. The Smile.io status here can help you determine if there is a global outage and Smile.io is down for everyone or it is just you that is experiencing problems.

The last outage for Smile.io was on February 15, 2024 and lasted for 29 minutes.

Yes, you can! Sign up for free to receive alerts when Smile.io goes down. You can also monitor Smile.io status from your dashboard.

If Smile.io is up but you can’t access the page, try one of the below solutions:

StatusTicker is your go-to platform for consolidating status updates. Our service seamlessly gathers information from various cloud services, allowing you to monitor the pulse of crucial components affecting your business.

You take total control by configuring notifications through channels like Slack, Teams, PagerDuty, and more. And you'll be fully informed about issues or scheduled maintenance for the services you're monitoring. Sign up for free today.