Is SurePrep down?

SurePrep current status is warning.

Last checked

Recent SurePrep Outages and Issues

  • Apr 222024
    Some customers are reporting difficulties when calling SurePrep Customer Support. We are working to resolve the issue as soon as possible. Until the issue is resolved please use the live chat in the Help Center or email [email protected]. Incident updates will be posted here as they become available: https://status.sureprep.com.
  • Apr 62024
    TaxCaddy "Oops" Message

    Lasted about 1 hour

    Some customers are reporting slowness when navigating to TaxCaddy from FileRoom. Our engineers are investigating and the system is under observation. Incident updates will be posted here: https://status.sureprep.com.
  • Mar 282024
    We are aware that customers are experiencing issues when accessing cpa.taxcaddy.com. Our engineering team is currently working to restore full access and we will provide an update as soon as we have more information. Customers are advised to refresh their screen as a first step to overcome this issue in the meantime.
  • Mar 282024
    TaxCaddy "Oops" Message

    Ongoing about 1 month

    We have received reports from some customers encountering an “Oops” message while navigating within the TaxCaddy administrative tabs. Our engineering team is actively investigating this issue, and the system is currently under observation. Incident updates will be posted at https://status.sureprep.com.

StatusTicker has been monitoring SurePrep since August 2022.

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About SurePrep Monitoring

StatusTicker monitors the status of SurePrep and all other cloud services. We show you the current status of SurePrep and all other services. We also show you the most recent SurePrep outage history.

About SurePrep

SurePrep provides a comprehensive suite of software solutions and services for tax professionals, designed to streamline the tax return preparation process. Their offerings include automated tax document management, data entry, and PDF annotation tools.

Recent SurePrep Outage and Status History

May 2024

April 2024

March 2024

  • Alert
  • Warning
  • Info / Maintenance

SurePrep Components

StatusTicker monitors the following components of SurePrep:

  • 1040SCAN Review Wizard
  • API
  • CCH Axcess Tax Integration
  • CCH Global fx Tax Integration
  • FileRoom
  • GoFileRoom Integration
  • GoSystem Tax Integration
  • Integrations
  • Lacerte Tax Integration
  • ProSystem fx Tax Integration
  • Reviewer Dashboard
  • SPbinder
  • TaxCaddy
  • TaxCaddy Dashboard
  • TaxCaddy Email Notifications
  • TaxCaddy Taxpayer Android App
  • TaxCaddy Taxpayer Browser-based Portal
  • TaxCaddy Taxpayer iOS App
  • Third Party Services
  • Twilio (Two-Factor Authentication)
  • UltraTax Integration
  • Zendesk (SurePrep Support Ticketing System and Help Center)

Frequently Asked Questions

No, SurePrep is not having an outage right now. The SurePrep status here can help you determine if there is a global outage and SurePrep is down for everyone or it is just you that is experiencing problems.

The last outage for SurePrep was on March 7, 2024 and lasted for about 1 hour.

Yes, you can! Sign up for free to receive alerts when SurePrep goes down. You can also monitor SurePrep status from your dashboard.

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